Claims & Returns
Open
2
Value Under Review
$4,275
+ replacement
Avg Days to Resolve
2.5
Return Rate
1.2%
of lines
| Claim | Client | Kind | Lines & Reason | Raised | Value | Status |
|---|---|---|---|---|---|---|
| CLM-2026-0008ORD-2026-0038|M. Alvarez | Stone Source DistributorsDistributor · Houston On Vava | Delivery ClaimSupplier → Distributor Truck Sep 12 | 2 Absolute Black · Off-Shade / Not as SampleAccepted with a remark · delivery note Sep 12 · passed up Sep 16 as SCL-2026-0004 | Sep 14 19 days | Replacement2 slabs · Oct 9 truck · Run R-1044 · Scheduler | Awaiting Client InfoPhotos awaitedReplacement reserved |
| CLM-2026-0007ORD-2026-0036|E. Costa | Caribbean SurfacesDistributor · Bridgetown On Vava | Arrival ClaimSupplier → Distributor Container 20 ft | 3 Taj Mahal · Broken in Transit330×170 cm · 3 cm · 181.2 sqft · 6 photos · carrier claim with CMA CGM and the insurer | Sep 303 days · by the client on Vava | $4,275Proposed credit · or replacement | Awaiting Our InspectionGoods kept on siteCredit proposed |
| RTN-2026-0011ORD-2026-0040|M. Alvarez | Elite KitchensFabricator · Miami | ReturnDistributor → Own Clients Dropped at the yard | 1 Silver Travertine · Over-OrderedUncut · 280×150 cm · 2 cm · 45.2 sqft · inspected OK · restocked C-11 | Oct 1Resolved in 1 day | $1,446Refund to card · no fee | ResolvedRestocked Oct 1Refunded Oct 2 |
| RTN-2026-0012ORD-2026-0047|J. Pérez | Henderson ResidenceHomeowner · counter sale | ReturnDistributor → Own Clients Counter | 3 boxes Carrara Honed 12″×24″ · Changed Mind (Unopened)24 sqft · 15% restocking fee · restocked counter stock | Sep 28Resolved in 4 days | $193.80Credit note · 15% fee | ResolvedRestocked Sep 28CN-2026-0004 Oct 2 |