Three Taj Mahal slabs came off the front of the A-frame with corner breaks and one is cracked through. Labels and photos attached, seal was intact. We can use the remainders as remnants, so a credit for the lost area on the next box works for us.
Caribbean SurfacesCLM-2026-0007
Awaiting Our Inspection Supplier → Distributor
Order ORD-2026-0036
Container TGHU 118204-3
Raised Sep 30 by the client on Vava
Their ref CS-ARR-0912
On Vava
E. Costa
Order ORD-2026-0038
Delivered by truck Sep 12
Raised Sep 14 by the client on Vava
On Vava
M. Alvarez
$4,275 Claimed
3 Slabs · of 14 Taj Mahal on the order
45.0 sqft Lost · of 181.2 sqft claimed
1,404 kg Weight
$148,210 Order · Paid Sep 30
4 days To Reply
2 Slabs · Absolute Black, off-shade
120.2 sqft Claimed
Replacement 2 slabs reserved
Oct 9 Swap on Run R-1044
19 days Photos Awaited
Lines Claimed
Three Taj Mahal slabs off the packing list of SHP-0036-1, each with a corner break. The client keeps the material as remnants, so the claim is for the area lost, not the slab.
| Slab | Size | Area | Weight | Invoiced | Reason & Damage | Disposition | Claimed |
|---|---|---|---|---|---|---|---|
| TM-0036-07 · Taj MahalQuartzite Slab · A-frame B-02 · Photos 1, 4 | 330×170 cm3 cm | 60.4 sqft | 468 kg | $5,738$95/sqft | Broken in TransitCorner break · 15.0 sqft lost | Remnant, kept by the clientGraded at unloading | $1,425Awaiting decision |
| TM-0036-11 · Taj MahalQuartzite Slab · A-frame B-02 · Photos 2, 5 | 330×170 cm3 cm | 60.4 sqft | 468 kg | $5,738$95/sqft | Broken in TransitCorner break · 15.0 sqft lost | Remnant, kept by the clientGraded at unloading | $1,425Awaiting decision |
| TM-0036-13 · Taj MahalQuartzite Slab · A-frame B-03 · Photos 3, 6 | 330×170 cm3 cm | 60.4 sqft | 468 kg | $5,738$95/sqft | Broken in TransitThrough-crack · 15.0 sqft lost | Remnant, kept by the clientGraded at unloading | $1,425Awaiting decision |
3 slabs181.2 sqft1,404 kg$17,214 invoiced45.0 sqft lost$4,275 claimed
Not claimable on this container: 22 Silver Travertine and 2 pallets Noce Travertine Pavers arrived without a remark, and TM-0036-02 was cut by the client on Oct 1. Cut, sealed or installed material is final sale; an Owner can override, and the override is logged.
Resolution
Pick what settles the claim, then propose it to the client. One action creates and links the credit note, refund or replacement and moves the claim on. Nothing is preselected.
E. Costa may propose; L. Nguyen or an Owner issues the credit note. On acceptance the workflow rule Settled on next container raises the credit note itself and marks the claim complete.
CostsNone recordedNo repair jobNo freight
Caribbean Surfaces
1 claim in 12 months0.9% of lines$0 open creditsClaims allowed on this accountHandling note: “Always settle on the next container.” · L. Nguyen, Aug 2026
Suggested Credit
- Invoiced Price
- $95/sqft · INV-2026-0115
- Area Lost
- 45.0 sqft · 3 × 15.0 sqft
- Line Credit
- $4,275
- Restocking Fee
- None · container trade
- Freight
- Not refunded · on the buyer's account
- Adjustment
- —
Editable until the credit note is issued.
Review Assistant Risk low
Evidence is complete: six photos with the slab labels readable, seal intact at unloading, damage noted on the delivery receipt. First claim from this account in twelve months, raised one day into the seven-day window. The breaks match the front row of the A-frame.
Suggests Credit on the Next Container, $4,275.
What Is Claimed
Two slabs off the Sep 12 truck did not match the sample. The client kept them, noted it on the delivery note, and takes a replacement.
- Lines
- 2 Absolute Black · Granite slab · 310×180 cm · 3 cm · 60.1 sqft each · from bundle BND-0412
- Reason
- Off-Shade / Not as Sample
- Noted on Delivery
- Accepted with a remark · delivery note Sep 12
- Resolution
- Replacement · 2 slabs reserved at Orlando Warehouse for the Oct 9 truck
- Photos
- Awaited 19 days · reminder sent Sep 28
- Expiry
- Oct 10 unless extended · flagged, never released
Goods Coming Back
The truck that brings the replacement collects the off-shade pair. Count them in when they arrive; grading and disposition follow on this claim.
- Due Back
- 2 Absolute Black off-shade · from bundle BND-0412
- Collection
- Run R-1044 · Scheduler · Oct 9 · the replacement rides the same truck
- Received
- Not yet · 0 of 2
Evidence
Taken on a phone at unloading in Bridgetown, Sep 30. Each photo carries the slab it belongs to; the loading photos from Miami sit beside them for comparison.
+1
Inspection at Unloading
- Inspected
- Sep 30, 08:20 · Caribbean Surfaces, receiving
- Grade
- Remnant · 3 of 3 · scale: Resaleable, Remnant, Damaged, Wrong Item
- Seal Intact
- Yes
- Noted on the Delivery Receipt
- Yes
- Cut, Sealed or Installed
- No
- Note
- “Corner breaks on three slabs from the front of the A-frame; strapping intact, sticker side up. Remainder of the row clean.”
The three qualifying answers were required before the claim could be submitted; a No on the seal would have stopped it with a message.
Evidence
No photos yet. The shade was noted on the delivery note at the door on Sep 12; the inspection needs both off-shade slabs photographed beside the sample, labels readable.
Conversation & Notes
The thread with the claimant is shared with them on Vava and kept on the audit trail. Internal notes stay on this side.
Both parties read EnglishEmail alert on each message
Thank you, photos received and matched to the packing list. The loading photos show all three intact at gate-in, so we have sent them to you for the CMA CGM claim. We will come back with the credit by Oct 7.
Internal Notes Hidden from the client
@L. Nguyen credit note will go against INV-2026-0115 and apply to the next proforma for Caribbean. Loading photos 7 to 9 attached for CMA CGM.
loading-07-09.zipConversation & Notes
The thread with the claimant is shared with them on Vava and kept on the audit trail. Internal notes stay on this side.
Both parties read EnglishEmail alert on each message
Two of the Absolute Black slabs off the Sep 12 truck do not match the sample. We noted it on the delivery note and kept them. Please replace both.
Internal Notes Hidden from the client
No notes yet.
Carrier & Insurance
Seal intact and loading photos clean: the damage happened in transit. Freight is on the buyer's account, so Caribbean Surfaces filed; this side supplied the loading evidence. The recovery books against the credit given.
- Carrier
- CMA CGM · Fort St Louis · ETD Sep 10, arrived Bridgetown Sep 29
- Carrier Claim
- Ref CMA-CGO-26-04471 · filed Oct 1 by Caribbean Surfaces · Open
- Claimed
- $4,275
- Recovered
- — · nothing yet
- Evidence Sent
- 6 arrival photos · 12 loading photos · container load plan · remarked delivery receipt
- Insurer
- Buyer's marine cargo policy · notice of loss filed Oct 1
- Notice Deadline
- Oct 13 · 14 days from delivery
- Survey
- Requested Oct 1 · surveyor not yet named
- Bill of Lading
- SHP-0036-1 documents · released Sep 30
- Reply
- Awaiting the carrier · reminder every 5 days
Raise With Your Supplier
The slabs came in on a purchase order from your own supplier. A quarry fault passes up with the lines, photos and thread; transit damage stays with the carrier.
- Purchase Order
- PO-2026-0218 · Purchase Orders · received Miami Yard Aug 14 · 48 Taj Mahal
- Supplier Window
- 14 days from receipt · closed Aug 28 · defects found at fabrication accepted later
- Supplier Side
- Not passed up · seal intact and loading photos clean, so the recovery is with CMA CGM
- If Forwarded
- By email · the supplier is not on Vava · replies logged back here, two statuses on one thread
Raise With Your Supplier
A shade fault is the quarry's, so the claim went up on the purchase order the bundles came on. It is settled with the client on its own.
- Supplier Claim
- SCL-2026-0004 · Chennai Granite Exports · bundles BND-0412 and BND-0413
- Passed Up
- Sep 16 · the delivery note and the client's thread went with it
- Reply
- Overdue 1 day · was due Oct 2 · owes replacement or credit for 2 slabs
Documents
Every document issued from this claim is filed here as issued, with its version and who it went to. A correction is a new version; the original is never regenerated.
Claim Authorisation · CLM-2026-0007
v1 · issued Sep 30 by the client's page on Vava · 3 lines, 6 photos, barcode
Sent
Preview
Carrier Claim Form · CMA CGM
v1 · filed Oct 1 by Caribbean Surfaces · copy received on Vava
Sent
Preview
Inspection Report
Draft from the arrival inspection · printed Oct 2 by E. Costa, never sent
Not Sent
Preview
Credit Memo
Issues with the credit note once the resolution is accepted · prints the client's ref CS-ARR-0912
Pending
Documents
Nothing has been issued from this claim yet. Every document issued from it is filed here as issued, with its version and who it went to.
Filters:
| When | Who | Products | Action |
|---|---|---|---|
| Oct 2, 202616:10 | AUAutomation | CLM-2026-0007Claim · Caribbean Surfaces | ReminderReminded— → E. Costa · reply due in 5 daysRule— → Every 2 days while waiting |
| Oct 2, 202611:30 | ECE. Costa | CLM-2026-0007Claim · Caribbean Surfaces | NoteNote— → Internal · L. Nguyen mentionedAttached— → loading-07-09.zip |
| Oct 1, 202614:20 | ECE. Costa | CLM-2026-0007Claim · Caribbean Surfaces | MessageReply— → To Caribbean SurfacesShared— → Loading photos 7 to 9 |
| Oct 1, 202609:05 | CSCaribbean Surfaces | CMA-CGO-26-04471Carrier Claim · CMA CGM | FiledClaimed— → $4,275From— → Their Vava · synced |
| Sep 30, 202610:05 | AUAutomation | CLM-2026-0007Claim · Caribbean Surfaces | UpdatedReply due— → Oct 7Rule— → Arrival claims answered within 7 days |
| Sep 30, 202610:02 | ECE. Costa | CLM-2026-0007Claim · Caribbean Surfaces | Status changeStatusNew → Awaiting Our Inspection |
| Sep 30, 202609:15 | AUAutomation | CLM-2026-0007Claim · Caribbean Surfaces | SyncedRegister— → Against SHP-0036-1Lines— → Matched to the packing listFrom— → Caribbean Surfaces on Vava |
| Sep 30, 202608:44 | CSCaribbean Surfaces | CLM-2026-0007Claim · Caribbean Surfaces | RaisedLines— → 3 Taj Mahal · 6 photosSeal— → IntactTheir ref— → CS-ARR-0912 |
| Sep 30, 202608:20 | CSCaribbean Surfaces | TGHU 118204-3Delivery · Caribbean Surfaces | InspectedGraded— → 3 slabs RemnantWhere— → Unloading, Bridgetown |
| Sep 29, 202607:00 | AUAutomation | TGHU 118204-3Delivery · Caribbean Surfaces | ArrivedArrived— → Bridgetown · SHP-0036-1Claim window— → 7 days · to Oct 6 |
| Oct 3, 202608:00 | AUAutomation | SCL-2026-0004Supplier Claim · Chennai Granite Exports | OverdueReplyDue Oct 2 → Overdue |
| Sep 28, 202608:00 | AUAutomation | CLM-2026-0008Claim · Stone Source Distributors | ReminderAsked for— → Photos of the 2 off-shade slabs |
| Sep 16, 202610:30 | MAM. Alvarez | CLM-2026-0008Claim · Stone Source Distributors | Passed upSupplier claim— → SCL-2026-0004 · Chennai Granite ExportsSent— → The delivery note and the client's thread |
| Sep 14, 202615:20 | SSStone Source Distributors | CLM-2026-0008Claim · Stone Source Distributors | RaisedLines— → 2 Absolute BlackReason— → Off-Shade / Not as Sample |
| Sep 12, 202611:00 | SSStone Source Distributors | ORD-2026-0038Order · Stone Source Distributors | AcceptedDelivered— → By truck · Sep 12Delivery note— → Accepted with a remark |
No activity matches these filters.
Showing 10 of 10 events
TM-0036-07 · Taj Mahal
Quartzite Slab · 330×170 cm · 3 cm · 60.4 sqft · 468 kg · A-frame B-02
- Reason
- Broken in Transit · corner · 15.0 sqft lost
- Grade
- Remnant · inspected Sep 30 at unloading
- Invoiced
- $5,738 · $95/sqft · INV-2026-0115
- Claimed
- $1,425 · the area lost at the invoiced price
- Disposition
- Kept by the client as a remnant · listed at their yard with these photos
- Loading Photo
- Gate-in Sep 8, intact